Refund policy
Last Updated: August 1, 2026
Thank you for shopping with us. Because each item is made to order, we want to ensure you understand our return and refund policy before placing an order.
Made-to-Order Products
All of our products are printed specifically for each customer after an order is placed. For this reason, we do not accept returns or exchanges due to:
- Ordering the wrong size, color, or design
- Buyer remorse or change of mind
- Incorrect shipping information provided by the customer
Please review product descriptions, sizing charts, and your order details carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we're here to help.
Please contact us within 30 days of receiving your order and include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once your claim is reviewed, we will offer an appropriate solution, which may include a replacement or a full refund at no additional cost.
Lost Packages
If your package appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier and our production partner to investigate and determine the appropriate resolution.
Order Changes & Cancellations
Because orders begin production shortly after they are placed, cancellations or changes can only be made if production has not yet started. Please contact us immediately if you need to modify your order.
Refund Processing
Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear on your account.
Contact Us
If you have any questions about your order or need assistance, please contact us through our store's Contact page.
We are committed to making things right whenever an error occurs and appreciate your support of our made-to-order business.